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Privacy Policy

EU GDPR Update

If you’re visiting us from the EU, you may have additional rights beyond our Privacy Policy. By continuing to use our website, you provide your consent to the terms of our Privacy Policy.

 Under the General Data Protection Regulation (“GDPR”) and in certain circumstances, you may have the right to

  1. have your personal information erased;
  2. object to and restrict your personal information being processed;
  3. not be subject to automated decision making (as defined in the GDPR);
  4. data portability; and
  5. lodge a complaint with a supervisory authority (as defined in the GDPR).

For further information information on these additional rights or to exercise them, please contact us at

This Policy explains what personal information XPO Events Ltd and XPO Events Pty Ltd (ABN 67 619 329 323) (known in this policy as “we” or “XPO Events” or “XPO”) collect both online and offline and how we use it. Please read it carefully.

Generally, we collect information about you if you purchase tickets from us, sign up for our e-newsletters, when you email or call us, or from onsite purchases operated or administered by us, and when you use our websites and social media. We use that and other information to provide better services, marketing and support to you and our other customers (including by analysing your information to provide you with a personalised experience).

When you, for example, sign up for our e-newsletter, or purchase tickets, or contact us on the phone, we may ask your consent to use your information for certain purposes.

If you wish to withdraw any consent you have provided to us for such use of your personal information, please send us an email to or tell us about your preferences using the methods described in this section.

You understand that if you choose not to give us consents, or if you withdraw consents, you may not be able to take advantage of one or more features we offer.

In addition to writing to us, you can opt out in the following ways:

You can opt out of receiving marketing communications. To stop receiving promotional emails or text messages follow the instructions in any promotional message you get or email us at You can also opt out of marketing text messages by replying 'STOP'. It may take about ten days to process your request. Don't worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your ticket orders.

You can opt out of receiving our newsletters. To stop receiving our newsletters then click on ‘unsubscribe’ at the bottom of the newsletter and follow the instructions you get from us, or email us at

You can control and opt out of the use of cookies and tracking tools.

When you visit our site, our server sends your computer a "cookie." These cookies are small packets of information that identify you as a user of Cookies save you time by retaining your contact information. Cookies help us learn what pages on our site are most helpful to you and other users.

Cookies do not deliver viruses, and can only be read by the server that sent you the cookie. 

How to turn on cookies in Microsoft IE:

  1. In the browser, choose Tools

  2. Select Internet Options

  3. Click the Security tab

  4. Click Internet, then Custom Level

  5. Scroll down to Cookies and choose one of the two options

How to turn on cookies in Mozilla Firefox:

  1. In the browser, choose Tools and select Options

  2. Click the Privacy tab

  3. Expand Cookies menu

  4. Check the box labeled Allow Sites To Set Cookies

  5. Click OK

How to turn on cookies in Netscape browsers:

  1. From the Edit menu, select Preferences

  2. Click Advanced

  3. Click to select the box labeled Accept All Cookies

  4. Click OK

Our site also requires that you have graphics enabled in your browser. Some of our information is presented graphically, and if you can't see these graphics, you are missing out on valuable information! 

How to turn on graphics in Microsoft IE:

  1. In the browser, choose Tools

  2. Select Internet Options

  3. Click the Advanced tab

  4. Scroll down to Multimedia, then click to select the box labeled Show Pictures

 How to turn on graphics in Mozilla Firefox:

  1. In the browser, choose Tools and select Options

  2. Click the Web Features tab

  3. Check the box labeled Load Images

  4. Click OK

 How to turn on graphics in Netscape browsers:

  1. From the Edit menu, select Preferences

  2. Click Advanced

  3. Click to select the box labeled Automatically Load Images

  4. Click OK

You can change your marketing preferences with an Event Partner (e.g. opt out of receiving marketing e-mails from an Event Partner) by contacting that Event Partner.

We may share your information with the following third parties:

Within the XPO Events’ affiliated companies. We may share any or all of your information with our group companies including XPO Exhibitions Ltd and XPO Events Pty Ltd (Australia) for any of the purposes referred to in this Policy.

Our Event Partners. We will share any of your information with our Event Partners so they can analyse the success of the event.

Selected third parties. If you consented to be contacted by email or other means by selected third parties, we may provide your information to the third parties we select, and these third parties may use this information for their marketing or advertising purposes.

Our third party service providers. We may share your information with third parties so that they can provide services to us (e.g. a mailing house, a courier, a call centre provider, or a market research company), but where we do we will put in place a written agreement protecting your information.

If we think we have to in order to comply with legal or regulatory requirements or to protect ourselves, Event Partners or third parties. Where permitted by law, we may also share information requested by a government agency or other authorised body or organisation, to protect or enforce our rights or the rights of any Event Partner or third party, or in the detection and prevention of fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) and other crimes.

Any successor to all or part of our business. Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy - and we may also give a potential successor this information - but only where we have taken reasonable steps to ensure the security and confidentiality of that information. 

Our sites are not intended for children

Our sites and apps are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can email us at  You can also write to us at XPO Events, PO Box 9682, Newmarket, Auckland 1149, New Zealand and/or XPO Events Pty Ltd PO Box 1143, Hartwell, Victoria 3124, Australia.

We use standard security measures

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. 

We may transfer your information to other countries

The transfer of your information for use in line with this Policy may involve the transfer of your information to other countries (including outside New Zealand and Australia). The laws of other countries to which your information is transferred may not provide the same level of protection for your personal information as the law of your home country. We do, however, put in place appropriate technical and contractual protections for your personal information in accordance with applicable laws. 

We may link to third party sites or services we don't control

If you click on one of those links, you will be taken to websites we do not control. This Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Feel free to contact us if you have any questions, complaints or require a copy of information we hold about you

If you have any questions or complaints about this Policy or any privacy concerns, or would like to request copies of the information we hold about you, please email us at Please do not include your credit card number or other financial or sensitive information in your email.

To correct, amend or update information you have given us, or in order to withdraw a consent you have given us, email us at

What we will do if there is an update to this policy

From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.

Who we are

We are XPO Events Ltd. You can find out more about us by visiting, email us on or call us on 0800 367 976.

We are XPO Events Pty Ltd (ABN 67 619 329 323). You can find out more about us by visiting, email us on